At RAJIB VENTURE, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund for products purchased through our online store.
We accept eligible return requests made within 30 days of the date your order was delivered.
To be eligible for a return, the item must generally meet the requirements described below.
Items may be eligible for return when:
The return request is submitted within the applicable return period
The product is unused and in its original condition
The product is returned with its original packaging, accessories, manuals, and other included materials, when applicable
The item is not damaged due to misuse, improper handling, or normal wear and tear
Proof of purchase or order information can be provided
Certain products may have additional return requirements or restrictions.
Some products may not be eligible for return where permitted by applicable law, including:
Items that have been used, altered, or damaged after delivery
Items damaged through misuse or improper handling
Products that are clearly identified as non-returnable at the time of purchase
Items that cannot reasonably be returned for hygiene, safety, or other legitimate reasons
Gift cards or similar items, where applicable
If you are unsure whether an item is eligible for return, please contact us before sending it back.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, we may request:
Your order number
A description of the issue
Photographs or videos of the product
Photographs of the packaging and shipping label, where relevant
Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.
To request a return, contact us at admin@rajibventure.com with the following information:
Full name
Order number
Product name
Reason for the return
Photographs, if applicable
Please do not send products back to the return address printed on the original package unless we have specifically instructed you to do so.
We will provide return instructions when your request is approved.
Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for the cost of return shipping.
If the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged or defective, we may provide appropriate return-shipping assistance.
Return shipping arrangements may vary depending on the product and circumstances of the return.
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may exclude non-refundable shipping charges where permitted by applicable law and the circumstances of the return.
Refund processing times may vary depending on your payment provider or financial institution.
In certain circumstances, a partial refund may be appropriate, including when an item is returned with missing components, damaged packaging, or other conditions that affect its value, to the extent permitted by applicable law.
We will communicate any applicable deduction before processing the refund when reasonably possible.
If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement where the same product is available.
If the requested product is unavailable, we may provide another appropriate resolution, such as a refund.
If your refund has been approved but you have not received it:
Check your original payment account.
Contact your payment provider or financial institution, as processing times may vary.
If you still have not received the refund, contact us at admin@rajibventure.com.
We will be happy to assist in checking the status of the refund.
If an order is returned to us because the package was refused, the shipping address was incorrect or incomplete, or the carrier was unable to complete delivery, please contact us.
Depending on the circumstances, additional shipping charges may apply for reshipment.
If the order is refunded instead of reshipped, applicable shipping costs may be deducted from the refund where permitted by law and the circumstances of the order.
If you need to cancel an order, please contact us as soon as possible at admin@rajibventure.com.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In such cases, the order may need to be handled under our standard return process.
We reserve the right to evaluate returns individually when unusual circumstances arise.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal, state, or local law.
We may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.
The updated policy will be posted on this page with a revised "Last Updated" date.
If you have questions about returns, refunds, exchanges, or replacements, please contact us:
RAJIB VENTURE LLC
7901 4th St N #24843
St. Petersburg, FL 33702
USA
Email: admin@rajibventure.com
Phone: (786) 887-3466
We appreciate your business and are committed to providing a straightforward and customer-friendly return experience.
